New Delhi, Aug 1 — The New Delhi Municipal Council's (NDMC) Suvidha Camp organised on Saturday received 80 public grievances which were promptly taken up by 100 officials from different departments, an official said.
Most of the grievances related to the Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax and Estate Departments, the official said in a statement.
He said that the camp reinforced the NDMC's commitment to transparent, responsive and citizen-centric governance.
The NDMC organised its monthly Suvidha Camp at the NDCC Convention Centre at Connaught Place's Jai Singh Road.
It served as an effective single-window platform for residents and service users to seek information, register grievances and interact directly with senior officials for speedy resolution of civic issues, the statement said.
Along with grievance registration, a large number of citizens also visited the camp to obtain guidance and information regarding various civic services and citizen welfare initiatives being implemented by NDMC, the statement added.
A highlight of the camp was the face-to-face interaction between citizens and departmental officers, enabling immediate understanding of public concerns and expediting the resolution process, it said.
Issues requiring policy-level consideration were also examined, and citizens were informed about the prescribed procedures and expected timelines for their disposal, the official said.
More than 100 officers and officials representing 30 departments participated in the Suvidha Camp, ensuring coordinated and time-bound grievance redressal.
The help desks were personally supervised by the respective Heads of Departments, reflecting NDMC's emphasis on accountability, transparency and efficient public service delivery.
As part of its ongoing digital governance initiatives, NDMC continues to strengthen its "Jan Suvidha Portal", a contactless online grievance redressal system that enables residents and service users to register complaints, monitor the status of their grievances in real time and submit feedback after resolution.