New Delhi, Oct 5 — Union Minister of State Dr. Jitendra Singh on Monday reiterated the government’s commitment to pensioners’ welfare and called for wider adoption of digital pension services after 756 of 897 long‑pending cases (84.2 per cent) were resolved at the 17th Pension Adalat.
Dr Singh stressed that technology and digital interventions must ultimately translate into simpler and more accessible services for pensioners and their families, the statement from the Ministry of Personnel, Public Grievances & Pensions.
Dr. Singh said that pension administration must continuously learn from the experiences and difficulties faced by pensioners and work towards removing shortcomings in the existing system.
The minister emphasised the importance of identifying gaps in pension delivery and addressing them through continuous improvement. He said that the objective of pension reforms is not merely technological advancement but ensuring that the benefits of reforms reach the last mile and make a tangible difference to pensioners.
The remaining cases are being pursued for redressal in the coming days, reflecting the government’s continued focus on timely grievance resolution and Pensioners’ Welfare.
Dr Singh highlighted the growing use of digital technology in pension-related services and said that efforts are being made to make processes simpler through digital identity and face-recognition based mechanisms.
Referring to the Digital Life Certificate initiative, the minister underlined the importance of campaigns and awareness programmes to ensure that pensioners are able to obtain digital certificates conveniently.
The minister also referred to the continuing efforts to simplify pension-related procedures and improve support for families of pensioners. He emphasised that reforms must remain focused on practical difficulties faced by beneficiaries and should contribute to greater ease of life.
The 17th Pension Adalat brought pensioners and concerned Ministries and Departments together for the presentation and consideration of pension grievances. The programme included the presentation of cases before Dr. Jitendra Singh by the Joint Secretary (Pension). The proceedings enabled grievances to be examined directly and facilitated coordinated efforts towards their expeditious redressal.
During the adalat, Flyers on Success Stories of the 16th Pension Adalat and the e-booklet “Bringing Ease in the Life of Family Pensioners” were released. The publications highlight the Government’s continuing efforts towards effective grievance redressal and improving the experience of pensioners and family pensioners.
The 17th Pension Adalat is part of the institutional mechanism developed by the Department of Pension & Pensioners’ Welfare for the meaningful, accessible and expeditious redressal of pensioners’ grievances.