New Delhi, Aug 17 — Union Minister of State for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh said Monday that technology‑driven pension service delivery has improved efficiency and saved significant manpower and financial resources.
At the 9th National ANUBHAV Awards Ceremony, 2026 and the 60th Pre‑Retirement Counselling Workshop at Vigyan Bhawan, here, Dr. Singh, described superannuating employees as a national asset and urged continued use of technology and pensioner feedback to make the system simpler and more responsive.
The experiences of retiring and retired employees provide valuable feedback for identifying systemic gaps and improving government practices, said Dr. Singh, according to the statement from the Ministry of Personnel, Public Grievances & Pensions.
Dr. Singh conferred the National ANUBHAV Awards on five awardees and presented Jury Awards as part of the ceremony.
The minister also released the Handbook on Pension Mitra, Anubhav Awardees’ Citation Booklet and Guidelines for the Nationwide Digital Life Certificate Campaign-5. A short film on the National ANUBHAV Awardees, 2026 was also screened during the ceremony.
Dr. Singh said the ANUBHAV initiative, launched in 2015 aims to preserve and make use of the vast experience acquired by government employees during their years of public service.
The government continues to simplify pension procedures in response to changing administrative and social requirements, he said, adding that unnecessary provisions have been removed from pension forms and cumbersome procedures have been eliminated.
The minister highlighted recent family pension provision reforms that better correspond to contemporary social realities, including provisions relating to eligible daughters and family members.
The Digital Life Certificate and Face Authentication initiatives replaced the earlier requirement of physical verification with a much more convenient digital process.
The initiative evolved into a wider public campaign, with banks, government departments, pensioners’ associations and family members helping elderly citizens submit their Digital Life Certificates.
Dr. Singh said the increasing use of technology in pension services has improved convenience and reduced the administrative burden on the system.
He also referred to the Pension Adalats, which have provided on-the-spot grievance resolution, and the continuing efforts of the Department to address pension grievances and reduce litigation by resolving issues at their source.